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Once an agreement is signed, you will receive an email with links to our online resources to begin the venue setup process. This process involves completing online forms and providing venue venue information first, followed by the details of the products you are launching.
Because OrderNext is web-based, guests can leverage the stored credit cards from their browser, add a new card, or use Apple Pay on iOS. Google Pay will be an option later this year.
Interested in the ability to utilize discounts, use virtual currency, or earn cash back rewards? Ask us about the VenueNext Mobile Wallet. For more information, please visit venuenext.com.
As an OrderNext customer, you’ll have access to our suite of venue and order management solutions.
Xpedite - A full order management iPad app that can send orders to a printer, display orders as a KDS, and optionally used side-by-side with a supported POS system.
Canopy - A web admin tool to manage Revenue Center menus, transactions, and more.
Runner App - A mobile app for wait staff to manage delivery orders.
You can access a wide range of our customer resources and best practice guides by visiting our Resources page. You'll also have access to our Help Center, where you can submit support tickets and browse our searchable database help articles.
You will need an iPad, case, and optionally a printer if your Revenue Center needs to print physical checks and/or receipts. If you have selected to use Xpedite once your Venue and Revenue Center setup is complete, you'll receive an email with instructions on how to install the software on your iPad.
Menu items that include alcohol will require the user to confirm their 21+ age before adding these items to their cart. Upon pickup or delivery, orders with alcohol are handled the same as when a guest buys alcohol at a cash register or with a Hawker. The concessionaire or delivery runner would need to check and verify the guests ID before the transaction is complete.
The customer will receive status updates on their order via email or by viewing the confirmation screen on their mobile browser, which will refresh and provide status updates.
Delivery fees can be created at the Venue or Revenue Center level. Most customers do not charge a fee for delivery, but those that do charge a fee, typically do not charge more than $5. Delivery fees can also be added to the price of an item.
Orders can be refunded in Canopy and can be either partially or fully refunded.
For more on refunds, visit our Help Center:
https://support.venuenext.net/hc/en-us/articles/360007480013-Refunds-in-Canopy-for-F-B-or-Merchandise
Menus can be adjusted in Canopy, our CMS tool. You can create different menus and have the ability to toggle between them. Items can also be turned on/off at the venue level (ie, if you wanted to exclude beer for a specific event).
For more on menus, visit these helpful links:
https://support.venuenext.net/hc/en-us/articles/360003252354-Global-F-B-Items
https://www.youtube.com/watch?v=em7Tz--cjLU
Yes, each Revenue Center can have its own unique menu.
No, you can get started by using Xpedite, our order management solution that shows the details of a mobile order that’s been placed. You will need an iPad, case, and optionally a printer if your Revenue Center needs physical checks and/or receipts.
Xpedite is an order management solution. Orders placed by guests on their mobile device will appear in Xpedite, allowing the concession stand to see the contents of the order and fulfill it. Xpedite is not used to take payment or input orders.
If you’re still looking for the extra ability to swipe a credit card, contact us to learn more about our kiosk solutions.
Yes, Xpedite has the ability to connect to a printer to print out checks and receipts.
Xpedite is compatible with most bluetooth and IP connections, but does not support USB. Please let us know what type of printer you use, and we can confirm if it is supported. If you are in need of printers, we can supply the Star Micronics TSP Thermal printer for an additional cost.
No, the number of terminals is not relevant. OrderNext integrates with the underlying backend system of the POS.
Kiosks are available and can be used to accelerate the transition to a cashless venue, creating efficiencies for the business and the customer. They will also be able to support member discounts & loyalty payments for VenueNext Mobile Wallet customers.
Currently supported POS integrations:
Don’t see your POS on the list? Please contact us to discuss new integration opportunities: sales@ordernext.com.
We work with any food service operator - self-operated or third-party.
Common concessionaires we’ve partnered with:
Please reach out to your main point of contact and we'll be happy to help!